Open General Account
In order to start trading at our company, it is necessary to open a BITPoint General account. " Account opening fee and account management fee are free.
STEP 1 > Account opening application
Please apply from the account opening button on our website. Please agree to the Terms of Agreement etc and enter necessary information on the account opening application form.
* Required to enter information.
STEP 2 > Confirm Application Details
Please confirm the content you entered in the application form. Please press the “next” button if there is no error in the input content. If you wish to modify it, please press the “Edit Detail” button and return to the previous page and correct it.
STEP 3 > Submitting Identification Documents
When you click “Next”,“Personal Verification Documents” is displayed. Upload your identity confirmation documents and click on “Upload” to complete the reception of account opening.
Personal Verification Documents
Please submit the following documents for personal verification :
Note: You can only upload jpg, png, bmp, gif, tiff, pdf files up to 5MB.
Please submit your identity document. If you are Malaysian, it must be MyKad. If you are not Malaysian, please submit your passport.
2. Address Proof Document
All applicants must submit a document including the address and name.
Documents containing your name and address.
Following is accepted:
The latest utility bill receipt within the last 3 months (water, gas, electricity, etc. )
-Must have an address
-The address proof must be the same name as the account applicant.
3. ID and Personal Photo
You must also upload the picture showing your face with ID like the picture below.
Do not hide the information on your ID by your own hand.
STEP 4 > Application Completed
We will send you an application receipt completion email to your registered e-mail address.
STEP 5 > Start screening to open your account
We screen your entered information to open your account.
STEP 6 > Your account opening is successfull
After screening, we send you email titled“The notification of opening your general account in BITPoint”to your registered e-mail address. When logging in for the first time, it is necessary to change the login password from the security point of view (Password change is forced to be requested).
STEP 7 > Start Dealings
Please make sure to pay into our bank account with your name (Name of BITPoint account) and start dealings. As transfer payment to the bank account designated by our company, the bank account number of the transfer destination will be common to all customers, so please enter the 9 digit customer code after your name or the date of birth in the transfer requester’s name. (e.g. BitPoint 1234546789 or BITPoint 19960303). Please be careful not to enter the wrong account number at the time of transfer.
General Account Opening Criteria
Spot Trading and Leverage Trading
In case of “System temporary maintenance” accompanying new service transition etc., all functions including logging in to the trading site are possibly suspended.
Calculation area means to divide the calculation term in order to perform closing processing of transaction units, and the calculation area of all dealings handled by us (Crypto currency spot tradings and Leverage tradings) is“Start from 3:00 PM on the previous trading day to 3:00 PM on the trading day”. In other words, trading, depositing or withdrawing etc“From 3:00 PM, 26th of May to 3.00 PM, 27th of May” is dealed on“May 27th”
Deposit & Withdrawal
Please deposit to our customer’s designated bank account.
After making your deposit, please email us the proof of receipt to email@example.com by including these details :
A) Your name as per registered
B) Your bank name and account number
Receipt of payment is accepted on the day that the company confirmed landing by 2:00 PM on the business day and those that confirm landing after 2:00 PM on the business day is accepted on the next business day. In addition, customers’ payment is reflected in below table. After paying in, please check the balance at“History” after logging in.
The funds received by 2:00 PM are reflected on your total balance in your account within one day from payment.
The funds received after 2:00 PM are reflected on your total balance in your account sequentially after 9:00 AM on the following business day.
Please make a payment with the same name as registered name on BITPoint General Account. Our bank account to receive customers’ deposit is same for all customers. In addition, please note that you are not able to deposit if the name of transfer person differs from the name of BITPoint total account.
The bank account that the BITPoint is informing customers is provided only for the purpose of accepting funds related to Crypto currency transactions from BITPoint’s customers.
Please pay attention to payment settlement in products, services other than our company and funds other than original purpose are not accepted.
The deadline of the request for withdrawal on this business day is 3:00 PM and the requested withdrawal after 3:00 PM is handled the next business day.
Sending & Receiving Crypto Currency
When remitting the Crypto currency, please select“Transfer”in the menu“Withdraw Digital”after logging in to the trading site. The following Crypto currency remittance screen will be displayed. After selecting the Crypto currency you would like to send, please input“The remittance address (Recipient’s receipt address)”and“Remittance amount”. We are responsible for remittance fee so you are able to remit Crypto currency anywhere in the world with no remittance charge.
|Transfer target Crypto currency||Bitcoin(BTC), Bitcoin Cash(BCH), Ethereum(ETH), Litecoin(LTC), Ripple(XRP)|
|Transfer quantity minimum limit||The remittance amount of Bitcoin (BTC) is able to be specified up to 8 decimal places if it is 0.01 BTC or more.
The remittance amount of Bitcoin Cash (BCH) is able to be specified up to 8 decimal places if it is 0.02 BCH or more.
The remittance amount of Ethereum (ETH) is able to be specified up to 8 decimal places if it is 0.1 ETH or more.
The remittance amount of Litecoin (LTC) is able to be specified up to 8 decimal places if it is 0.1 LTC or more.
The remittance amount of Ripple (XRP) is able to be specified up to 6 decimal places if it is 10 XRP or more.
|Transfer quantity maximum limit||Bitcoin (BTC) is able to be specified up to 1,000 BTC.
Bitcoin Cash (BCH) is able to be specified up to 1,000 BCH.
Ethereum (ETH) is able to be specified up to 5,000 ETH.
Litecoin (LTC) is able to be specified up to 1,000 LTC.
Ripple (XRP) is able to be specified up to 100,000 XRP
|Correcting and canceling remittance||Correcting and cancelling after remittance request is completed is not able to be done.
Please make a request after confirming that there is no mistake in the remittance destination address, remittance amount and target currency.
|Required time to remit||It takes about 10 minutes to 30 minutes to land receiver after we accept your remittance.|
＊Each receipt address of BTC, BCH, ETH, LTC and XRP are different. There are many cases that customers send to wrong address. Please make sure to send Crypto currency to right address.
Cautionary note to send Ripple
About address activation fee
When you send Ripple, and if receipt address has never received Ripple before, receiver is charged 20 Ripple to activate address on the block chain.
The address activation fee is collected from the received amount so if the amount of sending Ripple is less than 20 Ripple, remittance will be an error and refunded (returned) to the remitter .
About the destination tag of Ripple (XRP)
“Destination tag”is optional, so you are able to request a remittance without it. However, if the destination address is an attribute requiring the tag and if you do not specify a tag, remittance will be error. Please check with the remittee.
Separate Management of Customers' Assets
BITPoint Malaysia separately manages the assets deposited by customers and the assets owned by the company. Likewise, Crypto currencies deposited by customers and owned by the company are managed separately. In order not to confuse the Company’s assets (Including the Crypto currency owned by the Company) with the cash received by customers (Deposit in general account and margin cash in margin trading account), we accurately record on the computer.